Our refund and returns policy for dance class purchases are non-refundable. The refund and returns policy for goods and products lasts for 7 days only. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
- Downloadable products
- Some health and personal care items (If any)
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: Book with obvious signs of use
- CD, DVD, software, video game, or vinyl record that has been opened.
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 7 days after delivery
Refunds
Once your return is received and inspected, we will email you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items: Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at jkdi@iamjuzjai.com and send your item to JKDI, Peacock Studio, 1st Floor, Sanghvi Hospital, 4th cross road, Nebula Apt, Lokhandwala, Andheri West, Mumbai 400053.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to JKDI, Peacock Studio, 1st Floor, Sanghvi Hospital, 4th cross road, Nebula Apt, Lokhandwala, Andheri West, Mumbai 400053.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at jkdi@iamjuzjai.com for questions related to refunds and returns.
